Memorial Day Schedule:

SUMTER COUNTY- No changes for the holiday. All routes are scheduled as usual.

CITRUS COUNTY- ONLY MONDAY CUSTOMERS will be moved to Tuesday for pickup due to the holiday, so please have your trash out Monday night ready for service on Tuesday. THERE ARE NO CHANGES TO OTHER SERVICE DAYS FOR THE REST OF THE WEEK. Only Monday customers are affected by the holiday.
Memorial Day Schedule:

SUMTER COUNTY- No changes for the holiday. All routes are scheduled as usual.

CITRUS COUNTY- ONLY MONDAY CUSTOMERS will be moved to Tuesday for pickup due to the holiday, so please have your trash out Monday night ready for service on Tuesday. THERE ARE NO CHANGES TO OTHER SERVICE DAYS FOR THE REST OF THE WEEK. Only Monday customers are affected by the holiday.

Terms and Conditions

Last Updated: 5/26/2026

Hook Company is a registered trade name of Bentley Waste Service LLC (“Hook Company,” “we,” “us,” or “our”). By accessing or using the hookco.net website or by opting in to receive text messages from Hook Company, you accept these Terms and Conditions. Please read them carefully.

SMS Opt-In

By requesting, signing up for, or otherwise consenting to receive one or more text messages from Hook Company through our messaging platform, you agree to these Terms and Conditions.

You authorize Hook Company to send text messages to the cell phone number associated with your opt-in. You confirm that you are the subscriber to that phone number, or that you are the customary user of that number on a family or business plan and are authorized to opt in. You are not required to opt in to receive text messages as a condition of purchasing any of our services.

Message and data rates may apply. Message frequency may vary. Hook Company may terminate the text messaging service or your participation in it at any time, with or without notice. To opt out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. For help, reply HELP. You may receive a final confirmation message after opting out. These Terms and Conditions will continue to apply after you opt out.

Use of This Website

This website is provided for informational purposes and to allow customers to contact us and request services. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.

You may not use this Site if you are under 13 years of age. If you are between the ages of 13 and 18, you must have your parent’s or legal guardian’s permission to do so.

You agree not to transmit or submit any prohibited content through this Site or our messaging platform, including:

  • Fraudulent, threatening, or harassing content
  • Obscene, discriminatory, or hateful content
  • Pirated software, viruses, or other harmful code
  • Unlawful products or promotions
  • Protected personal health information
  • Any content prohibited by applicable law

Intellectual Property

All content on this Site, including text, images, logos, and graphics, is the property of Hook Company or Bentley Waste Service LLC and may not be reproduced, distributed, or used without prior written permission.

Contact Forms and Online Submissions

When you submit a contact form or service request through this Site, you may be asked to provide your name, phone number, email address, and other information. This information is used solely to respond to your inquiry and provide our services. You are not required to opt in to text messages in order to have your inquiry addressed.

Privacy

Your use of this Site and our text messaging service is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. No mobile opt-in data or consent information will be shared with any third parties.

Third-Party Links

This Site may contain links to third-party websites. These links are provided for convenience only. Hook Company has no control over the content of those sites and accepts no responsibility for them.

Disclaimer of Warranties

THIS SITE AND ALL CONTENT PROVIDED IN CONNECTION WITH IT IS PROVIDED “AS IS” AND “WITH ALL FAULTS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

Limitation of Liability

To the fullest extent permitted by law, Hook Company and Bentley Waste Service LLC shall not be liable for any damages arising from your use of, or inability to use, this Site or its content.

Indemnification

You agree to indemnify, defend, and hold harmless Hook Company and Bentley Waste Service LLC, including their owners, employees, and agents, from any claim or liability resulting from your use of this Site or our messaging services, including any claim arising from your failure to notify us of a change in your phone number or contact information.

If you discontinue use of the mobile telephone number associated with your opt-in without first opting out of our text messaging service, you agree to be responsible for all costs and liabilities incurred as a result of claims brought by individuals who are later assigned that number.

Dispute Resolution

Any dispute or claim arising out of or relating to this Site or our text messaging services will be resolved by binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to these Terms and Conditions.

By agreeing to arbitration, you understand that you are waiving your right to pursue claims in court or before a jury. An arbitrator may award the same damages and relief as a court on an individual basis.

To begin an arbitration proceeding, send a demand to the American Arbitration Association describing your claim. The arbitration will be conducted under American Arbitration Association rules, including its Supplementary Procedures for Consumer-Related Disputes. Information about filing is available at adr.org. We will reimburse filing fees for claims totaling less than $10,000 unless the arbitrator determines your claims are frivolous.

You and Hook Company each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If any claim proceeds in court rather than in arbitration, you and Hook Company each waive any right to a jury trial.

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The current version will always be available on this Site. Your continued use of this Site or our messaging services following any changes constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes arising from your use of this Site shall be subject to the jurisdiction of the courts located in Sumter County, Florida.

Contact Us

If you have questions about these Terms and Conditions, please contact us:

Hook Company (Bentley Waste Service LLC)
2112 CR 784, Webster, FL 33597
PO Box 117, Webster, FL 33597
Phone: (352) 793-1359
hookco.net

Hook Company is a registered trade name of Bentley Waste Service LLC.